Randalls Chartered Surveyors

40% faster

RICS survey turnaround

The Challenge

Randalls' surveyors were spending a significant part of every Level 3 building survey manually cross-referencing HM Land Registry title plans, flood maps and Conservation Area boundaries across several separate government portals — often duplicating the same lookup across different team members on different instructions. With a growing instruction book, this repetition was becoming a real bottleneck on turnaround times, and there was no consistent way to check that every surveyor was looking at the same set of constraints.

The Solution

The practice standardised on Maplify as the first step of every instruction. Surveyors now pull the title plan, flood zone, Conservation Area and TPO status for a property in a single search, before ever visiting site, and attach the generated report directly to the client file. A short internal process document was written so every surveyor, regardless of seniority, runs the same checklist before a site visit.

Approach in Detail

• Standardised a pre-visit checklist that starts with a Maplify search for every new instruction.
• Generated a Planning Constraints Report and attached it directly to the client file before the site visit.
• Used the drawn boundary tool to confirm site extent against the HM Land Registry title plan.
• Trained every surveyor — regardless of seniority — on the same standard workflow.

The Result

Boundary and constraint checks that previously took the better part of a working day now take under an hour, freeing surveyors to spend more time on the physical inspection itself. The practice has also reduced instances of overlooked designations being raised late in a transaction, and new starters are productive on live instructions from their first week rather than needing weeks of shadowing.

"We used to have three different tabs open just to check one property. Now it's one search and we have everything we need before we even leave the office."
— Senior Building Surveyor, Randalls Chartered Surveyors

Results at a Glance

Why This Matters for Chartered Surveying

Randalls Chartered Surveyors is one of a growing number of chartered surveying practices moving constraint checks earlier into the workflow rather than treating them as a late-stage validation step. By starting every instruction with a single, evidenced Maplify search — rather than manually cross-referencing several separate government portals — the team removed a significant source of repeated, low-value work from every project, and reduced the risk of a constraint being discovered late enough to disrupt a client relationship or a delivery timeline.

The underlying pattern is one Maplify sees across sectors: teams that screen constraints first, before committing meaningful time or budget to a site, can reduce time spent on rework and more time on the judgement-based work that actually needs a qualified professional. Whether that is a chartered surveyor's physical inspection, an architect's design response, or a planning consultant's case for a scheme, the constraint data itself is now a fast, standardised starting point rather than a bottleneck.